Immediate Hiring For Team Leader In International…

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16A, Shakespeare Sarani Road Kolkata-71 Near Birla Planatorium, Kolkata Opposite to Nagaland House Building name: New B.K.Market 6th Floor. Contact Person:, India
Job Detail
  • Industry:
    ITES/BPO/KPO/Customer Service/Operations
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
    15 Lac(s) - 18 Lac(s) -
  • Job Location:
    Kolkata, India
  • Education:
  • Experience:
    2 Year - 4 Year
  • Apply By:
    Oct 21, 2017
  • Job Posting Date:
    Jun 21, 2017
Job Description

Job Description: We are Smart Solutions Pvt Ltd, running for more than 10 years now with more than 200 happy international clients and 300+ happy employees. Located in the heart of the city Kolkata we are running two genuine process to serve our international clients. We arrange for OJT’s and IJP’s to encourage our employees to grow. We optimize the visibility of permanent recruitment and executive search services to our clients across management levels, leveraging our expertise, knowledge and network across industries including IT and ITeS, BFSI, industrial, engineering, resources, consumer services, telecom. Our search business is domain-focused, with industry specialized recruiters focusing on specific verticals. In relation to our search operations, we partner with clients in identifying, screening, assessing and recruiting qualified individuals for board level, senior management and executive level positions Our recruitment and executive search business provides customized solutions in talent acquisition, project based recruitment, strong recruitment processes, training process, training & development. Carry out day-to-day tasks as assigned by the Call Center Manager Obtaining information regarding customer grievances as well as handling and resolving them in a friendly and straightforward manner Handling and responding to customer enquiries and assisting customers on various product/service related functions Setting and meeting performance targets for quality and efficiency Ensuring all relevant communications, records and data are updated and recorded Advising clients on products and services available Reporting to the call center manager regarding activities Liaising with the manager and other team members and and resolve issues Maintaining up-to-date knowledge of industry developments Assisting in the training and orientation of new staff Handling the most complex customer complaints or enquirers Languages Skills: Fluent in speaking English Skills: Excellent communication skills A strong customer focus with the ability to engage in polite and straightforward conversations The ability to work well in teams Confidence The ability to set, meet and exceed targets A focused and self-motivated approach to work The ability to manage and adopt changes Salary:INR 1,50,000 - 2,30,000 P.A Industry:BPO / KPO / ITES Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Team Leader (International Voice) Role:Telecalling/Telemarketing Executive Desired Candidate Profile Please refer to the Job description above Company Profile: Smart Solutions Pvt Ltd Smart Solutions Pvt Ltd is an international and technology consulting company for Digital Marketing and Loan Process. Regards, HR Manashi Dey 7044037036 Job Type: Full-time Salary: ?230,000.00 /year Required education: High school or equivalent Required experience: International BPO: 2 year

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